Pastoral Care Support Worker

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The single corporate service is delivered across both organisation.  This post will be based at IWT but the role on some ocassions may be required to undertake business travel between IWT and PHU sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

This vacancy is open exclusively to internal applicants currently employed by Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.

Band 3: £10,304 - £10,990

Part time hours: 15 per week

Base: St Mary's Hospital (IOW), Parkhurst Road, Newport, PO30 5TG

Job Overview

Are you passionate about supporting staff wellbeing and developing the Health Care Support Worker (HCSW) workforce?

We are seeking a compassionate, motivated individual to join our Corporate Nursing Workforce Team and share our commitment to delivering outstanding care.

This is an exciting new role focused on providing pastoral support, guidance and development opportunities for HCSWs at all stages of their journey - from recruitment through to ongoing professional growth.

You will play a key role in ensuring our HCSWs feel valued, supported and empowered, enabling them to deliver the highest standard of care to our patients. This is a role for someone who genuinely cares about people and wants to make a meaningful difference to the experience of our frontline workforce

Key Responsibilities

• Provide pastoral support to both new and existing HCSWs, supporting wellbeing and retention.
• Support recruitment and retention events, promoting the HCSW role.
• Assist HCSWs in their training, education and clinical practice, supporting achievement of national standards.
• Act as a positive role model, promoting Trust values and high standards of care.
• Work collaboratively with the Senior Sister/Senior Charge Nurse and wider workforce team.
• Contribute to maintaining a safe, inclusive and supportive clinical environment.

For further details, please see enclosed full Job description.

For informal discussion or enquiries please contact Andrea Smart via email [email protected] or any member of the Nursing Workforce team on [email protected].

Should this post receive a high number of applicants, this role may close early.

• Care Certificate
• Level 3 in Health and Social care qualification or equivalent

Desirable

• Teaching Qualification
• Mental Health First Aid

Experience:

Essential

• 3 years or more Health Care Support Worker experience within the hospital.
• Experience of supporting staff wellbeing and/or providing pastoral support
• Experience of working with HCSWs or similar staff groups

Desirable

• Wellbeing champion
• Supporting staff during EDNA (Employee Disability and Neurodivergent Advice) assessments
• Experience of facilitating training, staff support sessions, or inductions.

Knowledge:

Essential

• Knowledge of professional boundaries and working within scope of practice
• Understanding of equality, diversity and inclusion in healthcare
• Knowledge of Trust values and commitment to compassionate care
• Ability to use a range of computer programmes including ESR (or similar) and Microsoft Office with good keyboard skills
• Ability to listen and influence people.
• Ability to communicate in written and oral English with experience of working across teams and liaising with all levels of staff.
• Ability to effectively problem solve.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026